Refund Policy

1. Scope of the Refund Policy

This Refund Policy applies to all direct purchases made on the VPN Clients website (vpnclients.net). Whether you choose the Basic Plan ($15 / 30 days), Premium Plan ($35 / 90 days), or Platinum Plan ($50 / 180 days), every tier is fully protected under our 30-day guarantee.

2. Eligibility Criteria

To be eligible for a 100% money-back refund, your request must satisfy the following straightforward requirements:

• 30 Calendar Days Window: The refund request must be submitted within thirty (30) days from the exact timestamp of initial payment confirmation.
• Direct Purchases: The subscription was purchased directly via our official website checkout system.
• Account Good Standing: The account must not have engaged in severe violations of our Acceptable Use Policy (such as executing distributed denial of service attacks, port scans, or malware spreading).

3. How to Request Your Refund

Submitting a refund request takes less than two minutes. Follow these simple steps:

4. Processing Timelines by Payment Method

Once approved by our billing desk, the fund return is initiated immediately. Actual credit to your account depends on the payment method used:

• Credit & Debit Cards (Visa, Mastercard, American Express): Typically credited back to your billing statement within 3 to 5 business days, depending on your card issuer.
• Electronic & Digital Wallets: Processed within 24 to 48 hours.
• Cryptocurrency Payments: If paid via supported cryptocurrencies, refunds are calculated and remitted based on the exact USD equivalent at the time of refund issuance.

5. Cancellations vs. Refunds

Cancellations: You may cancel future automatic billing renewals at any time via your account settings or by contacting our team. When you cancel, your VPN service remains active until the end of your prepaid billing period, and no further charges will occur.

Refunds: A refund immediately terminates the active license key, purges associated subscription tokens from our servers, and repays the full purchase amount to your source payment provider.

6. Inquiries and Customer Care

If you are experiencing speed issues, configuration questions with WireGuard®, or difficulties streaming specific regional libraries, our tier-3 technical team is available 24/7/365 to resolve your concerns before you decide to cancel.